Frequently asked questions
What if my question isn’t here?
Call or text (614) 401-7136 during business hours, or send us a message and we’ll answer within 30 minutes, Monday to Friday.
Are the cleaners insured?
Yes. Every cleaning professional who works with Home Shine is vetted and insured before their first visit.
What if I’m not happy with a cleaning?
Tell us within 24 hours and we’ll send someone back to fix what was missed, at no cost.
How do I pay?
You pay after each cleaning by card. Recurring clients are billed automatically after each visit.
Can I skip or reschedule a visit?
Yes. Let us know at least 48 hours ahead and we’ll move your cleaning to another day.
Do you bring supplies and equipment?
Yes. Cleaners arrive with supplies and equipment. If you prefer specific products in your home, let us know and we’ll use them.
Do I need to be home during the cleaning?
No. Most clients share a garage code, lockbox or key. Many like to be home for the first visit to walk through priorities.
Is the online price final?
It is a range based on what you tell us. The exact price is confirmed on a free in-home visit, with no obligation.
Ready to see your price?
Under a minute, no obligation. We call back within 30 minutes during business hours.